Money-back guarantee: The JLT system comes with a 30 day (from receipt) refund or replacement guarantee.
Refurbished Axims: For the first year, if anything goes wrong with the refurbished PDA hardware that isn't a result of physical trauma or abuse, JLT will repair or replace the PDA at no charge.
Used Axims: For the first six months, if anything goes wrong with the refurbished PDA hardware that isn't a result of physical trauma or abuse, JLT will repair or replace the PDA at no charge.
All JLT Systems: Moreover, even if the PDA is damaged as a result of physical trauma (dropping, smashing, drowning, fire, etc.), if I'm able to repair it I will do so for only my cost for any necessary parts and return postage--no profit, no labor charge (so if it doesn't need any replacement parts, then you'd pay me for only the cost of the postage to send it back to you). After the warranty period, if I'm able, I'll also repair any used or refurbished PDA I've sold for just the cost of parts and return postage--and even at that late date if I feel something has broken that shouldn't have, I may cover the cost of the part myself.
Support: Email use and software support for at least three years from the date of purchase.
General information: I can be pretty generous with my warranty because there's no reason not to be. There's not much that can go wrong with the PDAs, so very few of them have come back to me for repairs--well under 1% for refurbished PDAs and under 3% for the used units I sold before I began using refurbs (and most of those have been out in the world for 3-5 years now). So far, out of more than 500 PDA-based systems sold, there's been exactly one that failed after the warranty expired that I wasn't able to repair. So on the rare occasions when a problem does come up, I can afford to do whatever I can to make it right for the customer. Besides being good for my reputation, it's the way I prefer to do business. I take pride in providing the most useful Japanese dictionary system money can buy, and being useful requires not only a great product but also great support.
-- Peter Rivard, proprietor --